FAQ's

What is your Return Policy?
We will gladly accept Full-Price merchandise for exchange that has not been worn, altered, used or washed. For a merchandise refund, the merchandise must be received within 30 days from the date shipped.

Do you accept returns and exchanges?
Exchanges: At BISSELL Pet Foundation, we are only happy if you are happy, which is why we provide every customer with 100% free exchanges. To exchange your item please email us at info@bissellpetfoundation.com and we will get you a new piece, size, or color immediately. The only thing you will need to pay for is shipping to return your item.
Return Exceptions: In the unlikely event that you receive a defective or incorrect Item from bissellpetfoundation.org, please report the items within 14 days of receipt and we will gladly replace or take back that item for a full refund at our expense.

Where do you ship to?

Street addresses, P.O. Boxes, and Military APO/FPO addresses
All 50 states, including the District of Columbia
Special shipping can be arranged. Please send inquiries to info@bissellpetfoundation.org

Please note we are unable to expedite shipping to PO Boxes and APO/FPO addresses, therefore a physical address is needed.

How long should I expect for shipping and processing time?

Processing Time: We do our best to get your order processed and in the mail to you asap!

Orders placed before 11:59 am EST on a business day will ship the same day
Orders placed after 11:59 am EST on a business day will ship the following business day
Order placed on a weekend or holiday will be shipped the following business day

Standard Shipping: Orders placed using our shipping service will ship via the US Postal Service priority or first class mail (depending on package size). Shipping time is generally 2-3 days.

Our goal at BISSELL Pet Foundation is to make you happy through the purchase process. If you need your order overnighted or need any other special accommodations, please let us know before placing your order and we will do our best to make it work. We are happy when you are happy!

For further questions please contact us at info@bissellpetfoundation.org